Refund policy

Return Policy – ZUMI Thermo Bottles

At ZUMI, we stand behind the quality of our water bottles and want you to be delighted with your purchase. If you’re not happy for any reason, we’re here to help.

Returns

You have 10 days from the delivery date to return your water bottle for a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition you received it.

  • It must be in the original packaging.

  • Proof of purchase (receipt or order number) is required.

Non-Returnable Items

  • Gift cards

  • Items marked as final sale

  • Custom or personalized products (unless defective)

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [support email] with your order number and a photo of the issue.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or wrong item).

Return Shipping

You will be responsible for paying for your own shipping costs to return your item unless the return is due to a defect or mistake on our part. We recommend using a trackable shipping service or purchasing shipping insurance.

How to Start a Return

  1. Please email us at hello@zumibottle.com with your order number and reason for return.

  2. We’ll reply with return instructions within 1–2 business days.

  3. Ship the item back to the provided address.

© 2026 Zumi Bottle.